COVID-19: An update from the Coal Authority

The latest information for our supply chain partners

COVID-19 Risk assessment

We appreciate how much has changed over the last few weeks, and we want to you know that we are still here to support you during these fast-moving and challenging times.

With new guidance now in place from the government, we are continuing to adapt the ways in which we are working, and further reviewing the support and services we provide.

Latest update: 05 June, 2020

Our current ways of working

Although our Mining Heritage Centre remains closed to the public, we have been able to put in place strictly controlled measures that will enable a small number of our colleagues to access our paper records. We are pleased to say that this means we can now process hard copy documents or reports from our archives, including claims history and hazard reports.

If you have recently sent in a request for any of the above, we would like to thank you for your patience and support during this time. Our customer services team is working hard to deliver these soon as they are able to.

Our customer services team continue to help our customers

If you have previously requested a refund for claims history or hazard report and would like now to re-submit your order, you can do this here.

We are now in a position where we are periodically able to access postal mail sent to our offices in Mansfield once more. Due to the amount of time without access to our mail, it may take longer than usual to process. However we will be working through this as quickly as possible. Whilst we do this we would request that, where possible, you continue to contact us digitally via our online services or by phone.

Some of our service response times may be taking longer than usual – we hope you’ll bear with us as we do our best to continue to process your orders. Our latest service responses times, can be found in our customer standards here.

To ensure we are providing our customers with the best possible service, we will continue to monitor the latest guidelines regarding COVID-19 situation and provide updates where further adjustments are necessary.

Our digital services

You can access some of our information using our online viewer.

We look at all angles when it comes to our customers, making sure we are adapting and improving measures constantly to enable us to continue delivering our essential services.

Our digital online ordering platform remains fully operational and available to you 24/7 if you need to order a mining report. If you have any questions or need further support please get in touch with a member of our team.

Protecting the public and the environment

Our essential work to keep the public and the environment safe has been continuing with extra safety measures put in place during the lock down period.

Earlier this year the Welsh and UK Governments asked us to coordinate a review of all coal tips throughout Wales to assess any risk posed to people or property. This vital public safety work continues and we are working closely with partners including the Welsh Local Government Association, local authorities and Natural Resources Wales. Good progress is being made despite the current restrictions.

You can read more about this essential work here or, for more information and safety advice about historical sites in Wales, call our coal tip safety team on 0800 021 9230.

The Coal Authority are coordinating tip safety work in Wales

Our 24/7 hazard line service along with our work to protect drinking water continue to as priorities for the Coal Authority. Please continue to report coal mining hazards or concerns on 01623 646333.

You can find a round up of our recent work to protect the public and the environment here.

Staying in touch with us

You can stay in touch with the Coal Authority in a variety of ways

If you or any of your employees would benefit from our updates, they can sign up directly here to our mailing list – please share this communication with them so we can update them too. Please feel free to ‘like and share’ any of our posts if they are of interest to your own customers. You can find our Linkedin here and our Twitter here.

Moving forward

To ensure we are providing our customers with the best possible service, we will continue to monitor the latest guidelines regarding COVID-19 situation and provide updates where further adjustments are necessary.

If you would like any general advice or if would like to speak to us about any of our products or services, please contact us on 0345 762 6848.

COVID-19 Risk assessment

In line with government guidance, and consultation with our staff we have developed a risk assessment for COVID-19. If you have any further questions please contact us here.

View COVID-19 Risk assement